Frequently Asked Questions
Questions about your routine, your order, or how our products work? You're in the right place.
Products & Quality
Yes. Every Live 5AM product carries a valid Natural Product Number (NPN) issued by Health Canada under the Natural Health Products Regulations. The NPN is printed on every label. You can verify any NPN at the Licensed Natural Health Products Database on the Government of Canada website. The NPN means Health Canada has reviewed the formulation, claims, and manufacturing standards.
Yes. All Live 5AM capsules use plant-based materials. We use vegetable cellulose capsules instead of gelatin. Every active ingredient is derived from plants (ashwagandha root, rhodiola root, shilajit resin) or produced through fermentation (NMN). No animal-derived ingredients are used in any of our products.
Yes. All Live 5AM supplements are gluten-free. We do not use wheat, barley, rye, or any gluten-containing ingredients in formulations or as carriers. Manufacturing facilities follow GMP (Good Manufacturing Practice) standards with cross-contamination controls. If you have celiac disease or severe gluten sensitivity, we recommend consulting your healthcare provider before starting any new supplement.
All Live 5AM products are made in Canada at GMP-certified facilities. Manufacturing happens domestically under Health Canada's NPN framework, which is one of the stricter regulatory regimes globally for supplements. Made-in-Canada is printed on every label with the official maple leaf badge.
Yes. Every batch is tested by independent third-party labs for identity, potency, heavy metals (lead, arsenic, cadmium, mercury), and microbial contamination. Test results are kept on file and available on request. The combination of Health Canada NPN review and independent lab testing means you have two layers of verification before any product reaches your shelf.
No. Live 5AM uses generic standardized extracts rather than branded patented ingredients. The reason: branded ingredients add cost without consistently outperforming high-quality generic standardized extracts in clinical research. We focus our investment on dose, purity testing, and Canadian regulatory compliance rather than ingredient brand fees.
Our Shilajit 500mg is standardized to a minimum 15 to 20 percent fulvic acid content. Fulvic acid is the most important quality marker for any shilajit product. Genuine purified shilajit extract should test at this range or higher. Lower percentages typically indicate adulteration or incomplete purification. The exact fulvic acid content for the current batch is available on request.
Yes. Live 5AM capsules contain only the active ingredient, the standardized extract, and minimal flow agents required for capsule production. No artificial colors, no synthetic flavors, no parabens, no proprietary preservatives. The full ingredient list is on every product page and product label.
Specific Products
Different forms of magnesium, chosen for different reasons. Magnesium Bisglycinate 200mg is bound to the amino acid glycine, which makes it gentle on the stomach and easy to absorb. Magnesium L-Threonate 144mg is a newer, premium form chosen for its absorption profile and tolerability. Both provide magnesium that helps with energy metabolism, proper muscle function, and normal electrolyte balance. Which one you pick comes down to preference and how your body responds.
Yes. NMN (nicotinamide mononucleotide) is legal in Canada when sold as a Natural Health Product with a valid NPN. Live 5AM's NMN 600mg carries a Health Canada NPN. This is different from the United States, where the FDA effectively removed NMN from the supplement market in late 2022. Canadian buyers have continued access through the NPN framework.
Ashwagandha+ provides 200mg of ashwagandha root extract at a 30:1 concentration (equivalent to 6000mg of raw root), standardized for withanolide content. The formula also includes L-theanine and magnesium bisglycinate, delivered as a full daily serving in a single capsule.
For practical purposes, the same compound. Magnesium bisglycinate is the more chemically precise name (one magnesium ion bonded to two glycine molecules). Most products labeled "magnesium glycinate" are actually bisglycinate. The difference is largely marketing, not chemistry. Both are highly absorbable, gentle on digestion, and excellent for sleep and stress support. Live 5AM uses the precise bisglycinate form.
Yes. Ashwagandha+ contains no caffeine. The L-theanine in the formula supports calm alertness without stimulation. Many people who are caffeine-sensitive find that L-theanine plus ashwagandha actually replaces the focus benefit of caffeine without the jitters or sleep disruption.
Rhodiola Rosea 200mg is an adaptogen, not a stimulant. It does not cause jitters, racing heart, or the mid-afternoon crash typical of caffeine. Most people describe the effect as a steady increase in mental clarity and physical resilience under stress. If you are sensitive to adaptogens, take it in the morning rather than the afternoon to avoid any subtle activation effect at bedtime.
Usage & Timing
Timing is flexible, and each label lists the exact dose. A simple approach many customers use: take energizing support like Rhodiola, Shilajit, and NMN earlier in the day, and take magnesium or Ashwagandha+ with an evening routine when you want to wind down. Consistency matters more than the exact hour. If you're pregnant, breastfeeding, taking medication, or have a medical condition, check with a health care practitioner first.
It varies by person and by product. Magnesium is a daily mineral that supports ongoing needs, and adaptogens like ashwagandha and rhodiola are generally used consistently over time rather than for a single dose. Give any supplement a few weeks of consistent daily use and pay attention to how you feel. Every product is backed by a 30-day money-back guarantee if it isn't right for you.
Always consult your healthcare provider before combining supplements with prescription medications. Some Live 5AM ingredients (ashwagandha, rhodiola, magnesium) can interact with thyroid medications, anti-anxiety drugs, blood thinners, and certain heart medications. Your pharmacist or doctor can review your specific medication list and tell you whether any of our products are appropriate for you.
We don't recommend Live 5AM supplements during pregnancy or breastfeeding. Several of our active ingredients (ashwagandha, rhodiola, NMN, shilajit) have not been adequately studied in pregnant or nursing populations, so there isn't enough safety data to support use during these life stages. If you become pregnant while taking our products, please consult your healthcare provider.
Speak with your healthcare provider before starting. Ashwagandha may influence thyroid hormone levels, and rhodiola's effect on the HPA axis can interact with thyroid medications. People with autoimmune thyroid conditions like Hashimoto's or Graves' disease should be especially careful. Magnesium and NMN are generally safer with thyroid conditions, but the conversation with your doctor still applies.
Live 5AM supplements are formulated for adults 18 and over. We don't recommend our products for anyone under 18 without explicit guidance from a healthcare provider. Adolescent physiology is different from adult, and most clinical research supporting our ingredients is conducted in adults. If you're considering supplementation for a teenager, please consult their pediatrician first.
You can, but you don't need to. The products support different needs, so most people start with one or two that match what they're working on, whether that's focus, calm, sleep, or energy. The 2-minute quiz can help you find a starting point.
Safety & Side Effects
Most people tolerate Live 5AM products well. The most commonly reported mild side effects across our catalog are: digestive sensitivity at higher doses (especially magnesium), drowsiness from ashwagandha (which is why some people prefer evening dosing), and very rare mild headaches from rhodiola when first starting. Reduce dose or switch timing if you experience any side effect, and consult your healthcare provider if it persists.
Yes. Ashwagandha and magnesium work well together because both support the GABA pathway and parasympathetic nervous system activity. Many evening routines combine the two. Ashwagandha+ actually includes magnesium bisglycinate alongside ashwagandha and L-theanine in the same formula, so you may not need a separate magnesium product depending on your dose target.
The research is mixed. Some practitioners recommend cycling (5 days on, 2 days off, or 8 weeks on, 2 weeks off) to prevent any potential receptor adaptation. Other clinical protocols use continuous daily dosing for 6 to 12 months without adverse effects. For most people, continuous daily use at standard doses is fine. If you feel the effect plateauing after several months, a 2-week break is a reasonable experiment.
We stand by our products with a 30-day satisfaction guarantee. If you don't feel a difference within 30 days, contact our support team at info@live5am.com and we'll refund you in full — even if your bottle is empty. We don't typically do exchanges (only for sealed product that arrives with an issue). Our team can also help you adjust dose, timing, or product selection before you decide to return.
Quiz & Getting Started
The 5AM Energy Quiz is a short, 2-minute assessment. It asks about your focus, stress, energy, and sleep, then points you to the products that best match what you're working on. It's the easiest way to find a starting point without reading every product page.
Based on your answers, the quiz points you toward the products that fit your main goal, whether that's focus, calm, sleep, or steady energy. You can start with a single product or a ready-made stack.
By what you're working on. You can shop by goal, Energy & Focus, Sleep & Stress, or Cellular Health, or browse everything under All. Every product page shows exactly what it's licensed to do.
Start with the 2-minute quiz. It maps your answers to your main goal and recommends a starting product or two. If you'd rather choose yourself, shop by goal (Energy & Focus, Sleep & Stress, Cellular Health) and check each product page for exactly what it's licensed to do.
Shipping & Delivery
We ship across Canada from our Toronto fulfillment center. Standard shipping covers all provinces and territories. Most orders arrive within 3 to 7 business days depending on your location. Remote and northern Canadian addresses may take longer. We don't currently ship internationally outside Canada.
Free shipping on all orders across Canada. Orders are processed in 1 to 2 business days and typically arrive within 3 to 7 days, with tracking emailed once it ships. Subscription orders ship free too.
Orders placed before 12 PM EDT on a business day typically ship the same day. Orders after that or on weekends ship the next business day. You'll receive a shipping confirmation email with a tracking number once the order is on its way.
Products ship in recyclable cardboard mailers with paper-based protective filling. The product bottles themselves are food-grade plastic with tamper-evident seals. We don't use foam peanuts, single-use plastic air pillows, or excessive packaging. If anything arrives damaged, contact info@live5am.com and we'll send a replacement.
Subscriptions
You select a product and a delivery frequency. Frequency options vary by product, ranging from monthly (every 30 days) up to every 3 months (every 90 days), so you can match deliveries to how fast you actually use each one. Subscription orders ship automatically on your chosen schedule, with a discount on each order versus one-time purchases. Free shipping is included on all subscription orders regardless of total. You can pause, skip, modify, or cancel your subscription anytime from your account dashboard.
Yes. You can cancel your subscription anytime from your account dashboard, no questions asked. Cancellation takes effect immediately for any future orders. You won't be charged again. If you've already been charged for an upcoming order that hasn't shipped yet, contact info@live5am.com and we'll help you adjust.