Shipping & Returns
Shipping & Returns
At Live5am, we want you to be completely satisfied with your purchase. Below you'll find details about our shipping practices and return policy.
Shipping
- Shipping Destinations: We currently ship within Canada.
- Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of your order. We offer free standard shipping on orders over $75
- Shipping Times: Orders are typically processed within 1-2 business days. Shipping times vary depending on the carrier and destination but generally take 3-7 business days. You will receive a tracking number via email once your order has shipped.
- Order Tracking: You can track your order using the tracking number provided in your shipping confirmation email.
Returns
We understand that sometimes things don't work out. If you're not completely satisfied with your purchase, we're happy to accept returns under the following conditions:
- Return Timeframe: You have 30 days from the date you received your item to initiate a return.
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Return Process:
- Contact us at info@live5am.com to initiate a return request. Please include your order number and the reason for your return.
- We will provide you with instructions on how to return your item.
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Non-Returnable Items: (If applicable) Certain items are not eligible for return. These include:
- [List any specific non-returnable items here, e.g., gift cards, downloadable software, personalized items, perishable goods.] If you don't have any non-returnable items, you can omit this section. Google requires a clear policy on non-returnable items.
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Refunds: Once we receive your request, our team will investigate it. We'll notify you of the status of your refund after the investigation. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@live5am.com within 7 daysof receiving your order. Please provide your order number and photos of the issue. We will work quickly to resolve the problem and, if necessary, arrange for a return or replacement at no cost to you.
Contact Us
If you have any questions about our Shipping & Returns policy, please don't hesitate to contact us at:
- Email: info@live5am.com
