Privacy policy

Privacy Policy

Last updated: July 10, 2026

This Privacy Policy describes how Live 5AM ("we", "us", "our") collects, uses, and discloses your personal information when you visit live5am.com (the "Site"), make a purchase, or otherwise communicate with us (together, the "Services"). We are a Canadian business and handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Information you provide directly:

  • Contact details: name, address, phone number, email address.
  • Order information: billing and shipping address, payment confirmation, items purchased.
  • Account information: username, password.
  • Customer support information: anything you include in messages to us.
  • Marketing preferences: your email or SMS opt-ins.

Information collected automatically:

  • Usage data through cookies, pixels, and similar technologies: device and browser information, IP address, how you interact with the Site.

Information from third parties:

  • Our platform provider (Shopify), payment processors, shipping and fulfillment partners, and analytics and advertising partners may collect or share information with us as described below.

We do not collect health information. Our products are natural health products, but we do not ask for or store medical data.

How We Use Your Information

  • To provide the Services: process payments, fulfill and ship orders, manage your account and subscriptions, handle returns and exchanges.
  • To communicate with you: order confirmations, shipping updates, customer support.
  • Marketing: to send promotional emails or texts you have opted into, and to show you relevant ads. You can unsubscribe at any time using the link in our emails.
  • Security and fraud prevention: to detect and prevent fraudulent or malicious activity.
  • Legal compliance: to meet our obligations under applicable law.

Cookies

We use cookies to run the store, remember your preferences and cart, measure how the Site is used, and support advertising. For details on cookies used by Shopify, see https://www.shopify.com/legal/cookies. You can block or remove cookies in your browser settings, though parts of the Site may stop working correctly.

How We Share Your Information

  • Service providers who work on our behalf: Shopify (hosting and checkout), payment processors, shipping carriers and fulfillment partners, email and SMS platforms, analytics providers, and customer support tools.
  • Advertising and marketing partners, so we can measure and personalize ads. Where this is considered "sharing" or "targeted advertising" under applicable law, you can opt out (see Your Rights below).
  • Legal and business reasons: to comply with law, respond to lawful requests, enforce our terms, or in connection with a business transaction such as a merger or sale.

We do not sell your personal information for money.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Delete your personal information.
  • Receive a copy of your information (portability).
  • Withdraw consent to marketing at any time.
  • Opt out of targeted advertising. If you visit the Site with the Global Privacy Control signal enabled, we treat it as an opt-out for that browser and device. You can also restrict how Shopify merchants use your information at https://privacy.shopify.com/en.

To exercise any of these rights, email info@live5am.com. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

Retention

We keep personal information only as long as needed to provide the Services, comply with legal obligations (for example, tax and accounting rules), resolve disputes, and enforce our agreements.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

International Transfers

Your information may be stored and processed outside Canada, including in the United States, by our service providers. Where required, we use recognized safeguards for these transfers.

Complaints

If you have a concern about how we handle your personal information, contact us first at info@live5am.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.

Contact

Email: info@live5am.com